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If
you're unable to find an answer to your question in
the FAQ section below, please contact us using this
form and we'll respond ASAP.
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On which plan are jsp/servlets supported?
They are supported on all plans
What version of Tomcat are you running
We're running Tomcat 4.1.31 on Shared & Private JVM Plans and Tomcat 5.5 on
Super JVM Plan
Can I deploy my application using a war file?
Yes,
create a war file and name it file.war and place in the root directory of your
web space (mainwebsite_html or /var/www/html/ ) The contents will automatically
be deployed when the JVM is restarted.
For more info on Tomcat Set up Click
here to read Tomcat Support Section
Do I get my own WEB-INF directory
Yes,
you have your own WEB-INF directory.
Can I restart the Tomcat service at any time?
On a
Shared JVM Plan you can't restart Tomcat on your own. You will need to email us
when you need Tomcat restarted and we'll do it for you.
On Private JVM Plan you'll have full control over Tomcat and you'll be able to
restart it at any time through SSH (instructions will be given to you in an account
activation email).
Can I use third-party Java packages?
Yes,
of course! You can install any Java packages of any version you want. All web
hosting accounts come with JDBC preinstalled. We can also assist in installing
popular Java packages. In general, all you need to do is include the JAR file
in your lib directory.
My applications were developed with Tomcat 3.3. Will they work on your system?
Yes,
while Tomcat 4.1.31 implements the Servlet 2.3 and jsp 1.2 specifications, it
is fully compatible with earlier specifications.
Do you support Cocoon?
Cocoon
is supported on Private JVM Plan only.
Do you support ASP?
No. At
these stage we use only unix system and asp pages are windows based. We are looking
at getting some windows servers in the future but, for the time being, these are
not available.
Do you support Microsoft FrontPage?
Yes we
have all the front page extensions included in a plan at no additional cost
Do you support Cold Fusion?
At this time we do not support Cold Fusion. Cold Fusion works best on NT or Win2k
Server platforms whereaswe are a UNIX-only web host.
Do you support JSP / Servlets?
Yes. For more info click here
What version of PHP are you supporting?
PHP 5.2.0
What version of MySQL are you running?
MySQL version 5.0
How do I create and maintain MySQL database?
You can
create and maintain your MySQL databases through PhpMy Admin (most popular database
administration tool today)
Can I add my own CGI scripts?
Our web
servers have the capability to run CGI scripts in your own "cgi-bin"
directory. Scripts may be written in Perl and CGI languages.
Do you support FLASH?
Yes we
have full support for Macromedia Flash
Do you support Shockwave?
Yes we
have full support for Macromedia Shockwave
Do you support MP3 files?
Yes we
support MP3 files. We recommend you consider one of the higher plans if your site
has mp3 files because they generally use up a lot more bandwidth than standard
files.
Do you support SSI's?
Yes.
Do you support SSL?
Yes we do support SSL. In order to take advantage of the SSL you'll need to install
an SSL certificate.
SSL Certificates (and a unique ip address needed to install the certificate) cost
$93/year. If you already have an ip address on your account (this is an additional
feature you would've ordered seperately to the hosting plan) then the ip address
fee of $24 will not be billed.
You can order SSL Certificate through the help desk at www.webhostingcustomersupport.com/t-servicesssl.htm
The certificate will be installed on your account within 24h (allow up to 48h
if you order over the weekend)
How much does SSL certificate cost?
Yes we do support SSL. In order to take advantage of the SSL you'll need to install
an SSL certificate.
SSL Certificates (and a unique ip address needed to install the certificate) cost
$93/year. If you already have an ip address on your account (this is an additional
feature you would've ordered seperately to the hosting plan) then the ip address
fee of $24 will not be billed.
You can order SSL Certificate through the help desk at www.webhostingcustomersupport.com/t-servicesssl.htm
The certificate will be installed on your account within 24h (allow up to 48h
if you order over the weekend)
Is there a Certificate Instalation fee?
Set Up Fee: US$0 - For hosting clients buying SSL Cert. from JspZone
Set Up Fee - US$15 For hosting clients buying SSL Cert. Elsewhere
Will I be able to check my emails when I am away from my home/office computer?
Yes, all our accounts have a web mail option. What this means is that you can
log on to the internet (to the address we will give you once you sign up - www.yourdomain.com/webmail/
) and check your mail from any computer that has internet access. This feature
is very handy if you travel alot, work from different computers thus you can check
your email from ANY computer and you don't need to stay tied to your Outlook Express
or other email client.
What is the size of the email boxes?
You set your own email box size limit as long as the total size of your email
box (and all other site features) doesn't exceed the total space limits of your
account/plan.
What do I need to do in order to transfer my web site
from my current hosting provider to you?
All you will need to do is update your DNS records into the following.
Primary DNS : remus.eroute.net 216.12.218.150
Secondary DNS: jupiter.eroute.net 216.180.238.150
For more detailed information and step-by-step instructions on transferring
your site from your current host click
here
How do I update (change) my DNS records?
Simply go to the place where you registered your domain name. Log in to your
account and change the Name Server details.
Where it lists Primary & Secondary DNS (Name Server), instead of the details
that are there at the moment (your current hosting provider or the domain register'
servers) type the following:
Primary DNS : remus.eroute.net 216.12.218.150
Secondary DNS: jupiter.eroute.net 216.180.238.150
Once you've made these changes it will take around 24h before your domain name
starts to fully resolve throughour servers (this is a standard procedure every
time when you change providers and can not be sped up as the global DNS registries
need to update their records/system)
Is there any cost for you to update my DNS records on my behalf?
There is no cost to perform a DNS or technical change to move your domain name
to or from our servers.
All we'll need from you is to send us your domain name and the login details to
your domain manager.
I want to transfer my web site from my current hosting provider to you. To
do this will I also need to transfer my domain name?
No you will not need to transfer your domain name. What you will
need to do is update the DNS records so that they are now pointing to our servers.
It's free to do this. See Above question for "how to" instructions.
What are your domain name servers (DNS)?
Primary:
remus.eroute.net / 216.12.218.150
Secondary: jupiter.eroute.net / 216.180.238.150
Can you register a domain name for me?
Yes we can register following domain extensions
.com .biz .org .net .info .us
The cost of domain registration is US$15/year
Click here to check if
your domain name is available.
To register a domain name simply fill out our hosting order form and choose the
domain registration option.
Am I the owner of the domain name that you register for me?
Yes.
We register domains on your behalf. That domain is completely your property; we
only do administrative work and give technical support
How long does a registration of a new domain take?
Domain
will be registered couple of hours upon the receipt of your request.
Your registered domain name will be functional 24-48 hours from when you register
it.
This is because the DNS databases need some time to synchronize and refresh the
information for your domain.
Do I need to have a registered domain name to have a web site online?
No, you don't need to have a regstered domain in order to have a site online.
There are 2 alternatives 1) You can use one of our domains names to host your
site on or 2) You can host your site on a unique ip address ($5/mth).
If you opt for option 1 you will need to specify this in the domain field of
your order form "allocate spare domain to my site". If you wish to
go with option 2. then in your order form simply choose to purchase an IP Address
What domain extensions can you host? Can you host international (country specific)
domain names?
We can
host any domains, with all extensions from all around the world.
Of course we can host the popular COM, NET, ORG, INFO domains, and in addition
to that, you can host any other country specific domain names ie: .CO.UK .IT,
.WS . .COM.AU ....
Which platform of operating system do your servers use?
Our servers use RedHat Enterprise
and Apache Web Server, the best and the most reliable Internet server solution.
Which domain name servers do you use?
Primary:
remus.eroute.net / 216.12.218.150
Secondary: jupiter.eroute.net / 216.180.238.150
Where are your servers located?
Our main
servers are located at 4x backbone in US. And our back up servers are located
in Germany(T3).
What domain extensions can you host?
We can
host any domains, all around the world. Of course we can host the popular COM,
NET, ORG and EDU domains, but we also support all new domains such as .INFO and
.BIZ. In addition to that, you can host any other country domain name such as
.CO.UK,
Are your hosting plans upgradeable?What's the procedure?
You can upgrade your plan at any point and there is no charge!
The upgrade procedure is very simple. Simply fill out a upgrade request form at
www.webhostingcustomersupport.com/t-servicesupgrade.htm
and your account will be upgraded within 4h.
What happens when I exceed my bandwidth allowance?
You will be notified by email
when you are approaching your limit.
Then you can decide whether you want to pay for extra bandwidth separately or
(@$5 for 5Gb), upgrade to a higher plan.
Is there a way to monitor my bandwidth so I know how much I'm using?
Yes, you can monitor your bandwidth through the web site stats that are included
in each plan or through your control panel (www.yourdomain.com/admin)
I have an Ecommerce web site. Which hosting plan does that go under?
An ecommerce site can be hosted under any plan. To choose which plan is best you
will need to consider your storage and bandwidth requirements and whether your
site has a database or not. If you're unsure and require further help contact
us on hosting@jspzone.net
You will also need to consider buying an SSL certificate so that all transactions
processed through your website are going through the secure environment. For more
details on SSL Certificates click here
Can you host international (country specific) domain names?
Yes we
can host ANY international domain name, from ANY country.
We however can not register other country specific domains (apart from .nz domains)
so you'll need to register your country specific domain at your local registry
and then point your DNS to our servers (instructions will be given upon activation
of your new account)
Will you place any flashing banners or ads on my site?
Absolutely
Not. No advertising at all will be placed on your site.
What control panel is offered with your hosting packages?
All out
hosting packages are equipped with Ensim Pro control panel.
Click here to see demo.
How do I create and maintain MySQL database?
You can
create and maintain your MySQL databases through PhpMyAdmin (most popular database
administration tool today)
Is my Macintosh computer compatible with your hosting plan?
Our web servers use standard FTP (file transfer protocol). Therefore, you can
build your site on any Macintosh or PC and use FTP to upload your website files
to the live web server from any platform or Operating System.
How long after I sign up will my account be set up?
Your account will be setup within 4h of you placing your order.
Once the account has been activated we'll email you all the necessery account
details and instructions.
To order now click
here
Is there a minimum term contract?
Minimum
period is 1 month! You can cancel your account at any time after that (there is
no 30 day cancelation policy).
You can choose to pay monthly, quarterly or yearly.
Which currency are your prices in?
All prices on the website are in US Dollars.
What payment options do I have?
You can make a payment by either credit card or paypal.
If you haven't got either of the 2 then you can also use Western Union (contact
us on billing@jspzone.net.net for more info on
Western Union Payment)
Payment frequency/period?
You can choose to pay monthly, quarterly(every 3 months) or yearly.
Do you accept international orders?
Absolutel! We welcome potential clients from all over the world!
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