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FAQ
| Shared
& Private JVM Hosting Plans (Hosted on Shared Server) |
Java/
Jsp/ Servlets
What version of Tomcat are you running
Can I deploy my application using a war file?
Do I get my own WEB-INF directory
Can I restart the Tomcat service at any time?
Can I use third-party Java packages?
My applications were developed
with Tomcat 3.3. Will they work on your system?
Do you support Cocoon?
Applications / Support
Do you support ASP?
Do you support Cold Fusion?
What version of PHP and MySQL are you running?
Can I run PHP & JSPs together?
How do I create and maintain MySQL database?
Can I add my own CGI scripts?
Do you support SSI's?
How much does an SSL certificate cost
| VPS
Hosting Plans (Virtual Private Servers) |
What is a Virtual Private Server
(VPS)?
How is VPS different than Shared hosting?
Can I setup a VPS account without a domain?
How many domains can I host on any VPS plan ?
Do you support subdomains and how many?
Can I have a mail server on my VPS ?
I have several domains, do I need to submit all
of them in the order?
Do you support subdomains and how many?
Can I copy files from my old VPS server to your
VPS server?
Is Java installed on my VPS?
Can my VPS have more than one IP address?
Does the VPS support multiple SSL certificates?
Can I have control panel installed on my VPS
and how much does it cost?
What type of security measures do you take to
protect our VPS server?
How do I install custom applications?
Can I have swap enabled, because my application
requires it ?
How can I calculate how much memory does my VPS
server need ?
Can I upgrade to some advanced plan, do my applications
stay on the server, and how much does it cost?
Can I upgrade from your shared hosting to a VPS
server?
Emails
Will I be able to check my emails when I am away from my home/office
computer?
What is the size of the email boxes?
Domain
What do I need to do in order to transfer my web
site from my current hosting provider to you?
How do I update (change) my DNS records?
I want to transfer my web site from my current hosting provider
to you. To do this will I also need to transfer my domain name?
What are your domain name servers (DNS)?
Can you register a domain name for me?What
domain extensions can you register?
Do I need to have a registered domain name to have a web site
with you?
Servers
What servers and processors do you use?
Which platform of operating system do your servers
use?
Where are your servers located?
Plans / Accounts
Are your hosting plans upgradeable?What's the procedure?
What happens when I exceed my bandwidth allowance?
Is there a way to monitor my bandwidth so I know how much I'm
using?
I have an Ecommerce web site. Which hosting plan does that go
under?
Can you host international (country specific) domain names?
Will you place any flashing banners or ads on my site?
What control panel is offered with your hosting packages?
How do I create and maintain MySQL database?
Is my Macintosh computer compatible with your hosting plan?
Do you maintain my web site or will I have
to do that?
Payments
How long after I sign up will my account be set
up?
Is there a minimum term contract?
What is the minimum time I can use a hosting
account?
Which currency are your prices in?
What payment option do I have?
Payment frequency/period?
Do you accept international orders?
| Shared
& Private JVM Hosting Plans |
Can I deploy my application using a war file?
Yes, create a war file and name it file.war and place in the root
directory of your web space (mainwebsite_html or /var/www/html/
) The contents will automatically be deployed when the JVM is restarted.
For more info on Tomcat Set up Click here to read Tomcat Support
Section
Do I get my own WEB-INF directory
Yes, you have your own WEB-INF directory.
Can I restart my own Tomcat?
On a Shared JVM Plan you can't restart Tomcat on your own, you'll
need to email us when you need it restarted and we'll do it for
you. On all other plans you'll have the ability to restart your
own Tomcat
Can I use third-party Java packages?
Yes, of course! You can install any Java packages of any version
you want. All web hosting accounts come with JDBC preinstalled.
We can also assist in installing popular Java packages. In general,
all you need to do is include the JAR file in your lib directory.
My applications were developed on Widnows. Will they work
on your system?
Applications developed with Windows will work on our servers without
a problem. The only difference between our servers and your home
is in the path so once you've modified paths everything will work
smoothly (ie.here: /home/user/tomcat4/ @home c:\tomcat4\ here: /home/user/tomcat4/webapps/
@home sc:\tomcat4\webapps\
Do you support Cocoon?
Cocoon is only not supported on Shared JVM Plan
Do you support ASP?
No. At these stage we use only unix system and asp pages are windows
based. We are looking at getting some windows servers in the future
but, for the time being, these are not available.
Do you support Cold Fusion?
At this time we do not support Cold Fusion. Cold Fusion works best
on NT or Win2k Server platforms whereaswe are a UNIX-only web host.
What version of PHP and MySQL are you running?
We're running PHP v5.2.6 and MySQL v5.0.67.
Can I run PHPs & JSP
pages together at the same time?
Yes, you can run any PHP software on the same account as your Java
apps. We have AJP connector for Apache to control where the requests
will be forwarded to. If it's a JSP page requests are forwarded
to tomcat if it's a PHP page requests are forwarded to php-cli and
HTML to Apache..
How do I create and maintain MySQL database?
You can create and maintain your MySQL databases through PhpMy Admin
(most popular database administration tool today)
Can I add my own CGI scripts?
Our web servers have the capability to run CGI scripts in your
own
"cgi-bin" directory. Scripts may be written in Perl and
CGI languages.
Do you support SSI's?
Yes
Do you support SSL and how much do SSL Certificates cost?
Yes we do support SSL. In order to take advantage of the SSL you'll
need to install an SSL certificate.
SSL Certificates (and a unique ip address needed to install the
certificate) cost $93.00/year. If you already have an ip address on
your account then the cost of SSL Certificate is £ 60.00.
You can order SSL Certificate when you order your account or later
on.
The certificate will be installed on your account within 24h.
What is a Virtual Private Server (VPS)?
VPS is a part of a server computer reserved for each user separately.
Each VPS user owns separate operating system, filesystem, directory
list, software, libraries, services, etc.
Each VPS user has also specific RAM, CPU, and other hardware usage
limit,
depending on the package and configuration of the service plan
How is VPS different than Shared hosting?
Shared hosting is a little more restricted in some areas compared
to the VPS. VPS users have root access to server, they can start/stop/restart
services, install any software, any service, any version and modify
entire server configuration (on Private JVM users can modify Tomcat
configuration but not the node server configuration). On VPS you
can host as many domains as can be handled by your plan while on
Shared hosting it's one domain per account. Shared hosting on the
other hand is a great solution for those that do not wish to handle
their own server installation, configuration or management and want
to have key-in-the-hand, everything setup and ready to use. Shared
hosting also comes with free professional control panel Ensim ProX
while VPS can still install Open Source Webmin panel.
Can I setup a VPS account without a domain?
No, you don't need a domain name when you're setting up a VPS account.
In the order form in place od a domain name just put 'notneeded'
and we'll set up the account without it.
How many domains can I host on any VPS plan ?
There is no limit for how many domains you can host on your VPS.
VPS is your server, you can host anything you want on it (as long
as it's legal)
Do you support subdomains and how many?
Subdomains are supported you can have up to 500 depending on your
plan
Can I have a mail server on my VPS ?
Yes you can run any service you wish including mail server on your
VPS (you'd need to handle the installation).
I have several domains, do I need to submit all of them in the order?
No, just supply one domain in the order form.
Do
you support subdomains and how many?
Subdomains are fully supported and you can configure your apache
webserver at as many subdomains as you want.
Can I copy files from my old VPS server to your VPS server?
You can use "scp" for transferring files between servers.
If you don't know how to use scp , read the manual: man scp
Is Java installed on my VPS?
Yes, java is installed on the VPS.
Can my VPS have more than one IP address?
Yes, you can order additional unique IP addresses for $5/month each
Does the VPS support multiple SSL certificates?
Yes it does. SSL requires unique IP address. So in order to have
multiple SSL certificate, you will need an additional unique IP
address.
Can I have control panel installed on my VPS and how much does it
cost?
Opensource control panel Webmin can be installed on your VPS free
of charge. You can also install CPanel, Ensim, Plesk for additional
$20/mo licence fee.
What type of security measures do you take to protect our VPS server?
We constatly monitor our node server,
and constatly update our instrusion protection software. At the
terms of our node server, your VPS is very secured, but you need
to take security measures for your VPS at your own, as we don't
do security checkups on your VPS and we don't update or do anything
with the software you installed.
How do I install custom applications?
You can use package manager "yum".
yum install package - to install new package
yum search string - to search for a package
man yum - for more information on yum
Can I have swap enabled, because my application requires it ?
No, swap space cannot be enabled on VPS. We give pure RAM memory
to our users. If your application requires SWAP for some reason
to be present, we can arrange a mimic swap to be 'present' for your
application to work.
How can I calculate how much memory does my VPS server need ?
You can calculating it by knowing, which services you would like
to run on your VPS and adding up their RAM requirements. Below is
the memory requirements chart.
After you've added those make sure you leave some room for your
website traffic and application requirements.
| Service |
RAM
usage |
| |
|
| System |
5MB RAM |
| Apache Web Server
|
10MB RAM (minimal) |
| MySQL Server
|
27MB RAM (minimal) |
| Mail Server |
10MB RAM (smtp, pop3
& imap) |
| |
|
| Tomcat 4 |
190MB RAM (minimal) |
| Tomcat 5 |
173MB RAM (minimal) |
| Tomcat
6 |
175MB RAM (minimal) |
| |
|
| JBoss 4.x |
271MB RAM (minimal) |
| JBoss 5.x |
590MB RAM (minimal) |
| Apache Geronimo
|
271MB RAM (minimal) |
| GlassFish v2ur1
|
525MB RAM (minimal) |
| MySQL server
|
27MB RAM (minimal) |
| |
|
| Webmin Control
Panel |
5MB RAM (minimal) |
| Cpanel Control
Panel |
512MB RAM (minimal) |
| Ensim
Control Panel |
512MB RAM (minimal) |
Can I upgrade to some advanced plan, do my applications stay on
the server, and how much does it cost?
Yes you can upgrade to another plan. Your applications will stay
intact we'll just upgrade the RAM/disc/bandwidth allowances. All
upgrades/downgrades are free
Can I upgrade from your shared hosting to a VPS server?
Yes, it is possible to upgrade from shared hosting to the VPS server.
To upgrade from your shared server to a VPS server, you should submit
a new order, choosing the VPS configuration you would like to have,
and send us a support ticket that you are transfering and closing
the shared account. We will then transfer all your files backup
to your VPS file system and give you a grace period of a few days
to setup your VPS before we disable your shared account.
Do you have webmail?
Yes, all our accounts have a web mail option. What this means is
that you can log on to the internet (to the address we will give
you once you sign up - www.yourdomain.com/webmail/ ) and check your
mail from any computer that has internet access. This feature is
very handy if you travel alot, work from different computers thus
you can check your email from ANY computer and you don't need to
stay tied to your Outlook Express or other email client.
What is the size of the email boxes?
You set your own email box size limit as long as the total size
of your email box (and all other site features) doesn't exceed the
total space limits of your account/plan.
Do you support JavaMail?
Yes we do. See the example of how to
setup JavaMail
What do I need to do in order to transfer my web site from my
current hosting provider to you?
All you will need to do is update your DNS records
into the following.
Primary DNS : remus.eroute.net / 74.55.5.166
Secondary DNS: jupiter.eroute.net / 216.180.238.150
For more detailed information and step-by-step
instructions on transferring your site from your current host click
here
Can you register a domain name for me? What extentions can you
register?
Yes we can register following domain extensions .com .biz .org
.net .info .us .co.uk .me.uk .org.uk .co.nz .net.nz
The cost of domain registration is $10.00/year
($30USD for .nz domains)
Minimum registration period for .uk domains is 2 years.
To register a domain name simply fill out our hosting order form
and choose the domain registration option.
Do I need to have a registered domain name to have a web site
online?
Which platform of operating system do your servers use?
Our servers use RedHat Enterprise and Apache Web Server, the
best and the most reliable Internet server solution.
Where are your servers located?
Our main datacenter is located in Atlanta, Georgia, USA
What servers and processors do you use?
* Dual Harpertown 5405 Dual Processor Quad
* Total 8 core with 12MB cache (perfect for Java!!)
* 12GB RAM
* 3Ware 9550 series SATA-RAID controller
* 2 x 750GB SATA Hard Drives / Raid10
* 2 x Gigabit Ethernet Controller
Are your hosting plans upgradeable? What's the procedure?
You can upgrade your plan at any point and there is no charge!
The upgrade procedure is very simple. Simply send us a support ticket
requesting the upgrade and your account will be upgraded within
4h.
Can
I upgrade from Shared or Private JVM Plans to a VPS plan?
Yes, it is possible to upgrade from shared hosting to
the VPS server. To upgrade from your shared server to a VPS server,
you should submit a new order, choosing the VPS configuration you
would like to have, and send us a support ticket that you are transfering
and closing the shared account. We will then transfer all your files
backup to your VPS file system and give you a grace period of a
few days to setup your VPS before we disable your shared account.
Is there a way to monitor my bandwidth so I know how much I'm
using?
Yes, you can monitor your bandwidth through the web site stats that
are included in each plan or through your control panel (www.yourdomain.com/admin)
What control panel is offered with your hosting packages?
On our VPS plans you can install Open Source control panel
Webmin or for additional $20/mo you can have Ensim, Cpanel or Plesk
How long after I sign up will my account be set up?
Your account will be setup within 4h of you placing your order.
Once the account has been activated we'll email you all the necessery
account details and instructions.
To order now click here
Is there a minimum term contract?
Minimum period is 1 month! You can cancel your account at any time
after that (there is no 30 day cancelation policy).
You can choose to pay monthly, quarterly or yearly.
Which currency are your prices in?
All prices on the website are in US Dollars.
What payment options do I have?
You can make a payment by either credit card or paypal.
If you haven't got either of the 2 then you can also use Western
Union (contact us on billing@jspzone.net.net
for more info on Western Union Payment)
Payment frequency/period?
You can choose to pay monthly, quarterly(every 3 months) or yearly.
Do you accept international orders?
Absolutelyl! We welcome potential clients from all over the
world!
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